Privacy Policy

Last Updated: September 16, 2026

Turbo Junk Removal 24/7 ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, requesting a quote, or communicating with us, you agree to the practices described here.

Information We Collect

We collect information you provide directly to us, including:

• Contact information — your name, phone number, email address, and service address
• Service details — information about the items you want removed, moving needs, photos you send us, and scheduling preferences
• Communications — the content of messages, calls, texts, and emails between you and us
• Website usage — basic technical data such as your browser type and pages visited, collected automatically to help our site work properly

How We Use Your Information

We use the information we collect to:

• Provide quotes and schedule and perform junk removal, moving, and related services
• Send appointment reminders, confirmations, and service updates
• Respond to your questions, quote requests, and support needs
• Process payments and keep records of services provided
• Send you promotional offers where you have agreed to receive them
• Improve our services, website, and customer experience
• Comply with legal obligations

Text Messaging (SMS) Privacy

If you provide your mobile number and opt in to receive text messages, we use your number only to send the messages you agreed to receive — such as appointment reminders, service updates, quote follow-ups, and, where you have consented, promotional offers. You can opt out at any time by replying STOP, or reply HELP for assistance. For full details, see our SMS Terms & Consent.

How We Share Information

We do not sell your personal information. We only share information in limited circumstances:

• Service providers — trusted vendors who help us operate our business (for example, payment processors or scheduling tools), who are only permitted to use your information to perform services for us. As noted above, this does not include sharing SMS opt-in data for marketing.
• Legal requirements — when required by law, regulation, legal process, or to protect the rights, property, or safety of our customers or others
• Business transfers — in connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change

Data Retention

We keep your information only as long as needed to provide our services, maintain business records, and comply with legal obligations. When it is no longer needed, we take reasonable steps to delete or de-identify it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices & Rights

• Text messages — reply STOP to opt out of SMS at any time
• Email — use the unsubscribe link in any marketing email, or contact us
• Access and updates — contact us to review, correct, or request deletion of your personal information, subject to applicable law

Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA). To make a request, contact us using the details below.

Cookies

Our website may use basic cookies and similar technologies to help the site function and to understand how visitors use it. You can control cookies through your browser settings.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Your continued use of our services after changes take effect means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or your information, contact us at:

• Phone: (650) 889-5055
• Email: [email protected]
• Mailing address: [Add your business mailing address]